Answered By: CUHK Library Last Updated: Mar 21, 2018 Views: 30
The Library has received reports about users being not able to access library subscribed e-resources. Typically, when a user clicks on an e-resource link, instead of being redirected to the correct site, the following error message appears in the browser window.
The reason for this error is the anti-virus software of your local computer. For example, the link may be blocked by the anti-phishing detection of Kaspersky.
To fix the above problem, please follow the following steps to add URLs from the library website as trusted URLs to the anti-virus software of your computer. The following is an example for Kaspersky Endpoint Security 10 anti-virus.
In the Settings page of Kaspersky, select Anti-Virus production in the list, and click on Web Anti-Virus.
Click the Settings… button. Choose Trusted URLs tab in the opened window.
Click the Add button. Enter *.cuhk.edu.hk into the opened textbox.
Click OK and Save buttons to save the changes.
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