The Library has received reports about users being not able to access library subscribed e-resources. Typically, when a user clicks on an e-resource link, instead of being redirected to the correct site, the following error message appears in the browser window.
| Chrome |  |
| Firefox |  |
| IE |  |
The reason for this error is the anti-virus software of your local computer. For example, the link may be blocked by the anti-phishing detection of Kaspersky.
To fix the above problem, please follow the following steps to add URLs from the library website as trusted URLs to the anti-virus software of your computer. The following is an example for Kaspersky Endpoint Security 10 anti-virus.
A special note to users who are using computer terminals within the CUHK offices: In case it asks for password (which means password protection is enabled to prevent settings changing), please consult your department’s system administrator.
Step 1
In the Settings page of Kaspersky, select Anti-Virus production in the list, and click on Web Anti-Virus.
Step 2
Click the Settings… button. Choose Trusted URLs tab in the opened window.
Step 3
Click the Add button. Enter *.cuhk.edu.hk into the opened textbox.
Step 4
Click OK and Save buttons to save the changes.
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Send an email to |
| library@cuhk.edu.hk |
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Phone us at |
| 3943 7305 |
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WhatsApp us at |
| 5578 8898 | |
| 9am - 5pm (Mon-Fri) |
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Complete and submit the online form |
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Make an appointment for the |
| Research Consultation | |
| Service (for postgraduate | |
| students and CUHK faculty | |
| members) |
For in-depth help, please contact the relevant faculty liaison librarian